Patient Experiences of Primary Care


This Report describes the motivation for and results of a number of research projects conducted around consumer experiences in primary care.

Four projects are included in this Report. These use data from a population-based consumer survey of an on-line panel of Australian residents conducted in July 2013. The results of the survey have been used to motivate and inform specific analyses on general practice charges and Medicare bulk billing; whether patients’ perceptions of quality vary with the price paid for consultations; the relationship between general practice quality and the use of emergency departments (EDs) and the effect of the patient-General Practitioner (GP) relationship on loyalty.

This Report outlines the major results of the survey, including the socio-demographic and health characteristics of respondents and their responses to a series of questions about the general practice they visited for their most recent consultation. Data were collected regarding the structure and organisation, services available, availability of bulk billing, after-hours care, waiting times for appointments; and at the general practice and their experience at the most recent visit. The final section of the survey asked respondents to rate the importance of various aspects of consulting their GP: making appointments, reminders and out-of-hours services (Arranging to see the GP); time required to travel to the practice and waiting times (Getting to the GP); payment arrangements (Paying for the GP); the physical aspects of the practice (The Practice) and various aspects of the quality of care provided (The Services).

Within the relevant sections of this Report, the results are presented around four themes,

  • General practice structure and organisation
  • Costs of care
  • Quality of care
  • The patient-GP relationship.


Updated:  20 September 2017/Responsible Officer:  Director, APHCRI/Page Contact:  Web Admin, APHCRI